FAQ

  • Augment, a leader in customer experience-driven artificial intelligence (AI), emerged from stealth today with the launch of its industry-first customer experience AI platform.
  • While in stealth, and after only 10 months in operation, the company already has Fortune 500 customers, among those early adopters is Dyson.
  • A strong founding team of data science and enterprise veterans has enabled Augment to raise $5 million in Series A funding.
  • Here is a link to our launch press release.
  • Industry challenges include contact center agent training time, ramp up time and high turnover rate.
  • Contact center phone agent can handle one conversation at a time.
  • Millennials and Gen X customers prefer chat over conventional methods.
  • Every customer interaction can be a revenue opportunity - but most are missed.
  • We help and guide human agents perform better. Augment AI helps your newest support team members perform at peak, almost immediately.
  • Augment created a “human-in-the-loop” approach that increases service throughput by over 30%.
  • Augment uses AI to provide agents with “assisted responses” via short messaging tools, such as live chat, the preferred channel by younger generations.
  • Augment helps convert more customer interactions into revenue events.
  • Augment’s “human-in-the-loop” approach uses AI to provide agents with “assisted responses”.
  • Unique AI algorithms and data science leverage the power the power of data sets assembled from more than 100 million interactions.
  • These data sets are optimized based on responses made by customers and provide the agent with a suggested response.
  • The platform is continuously learning based on every customer interaction.
  • Chat Helper - surfaces responses, next best actions and suggested articles right to your agent’s interface helping them focus on what’s most important, the customer.
  • Product Helper - integrates your existing Product Inventory Management catalog and brings suggested products to the agent’s console, supporting in pre-sale, upsell or cross-sell opportunities.
  • Our team is approaching 20 full time employees. We are growing in leaps (and bounds).
  • We are interviewing and hiring the very best machine learning engineers, principal engineers, business developers and operations personnel. Most have advanced degrees and have done deep research in machine learning and artificial intelligence.
  • We are located here in beautiful downtown San Francisco.
  • The company has raised $5 million in Series A funding from Silicon Valley Data Capital and Jazz Venture Partners.