About Augment

Augment is a leader in customer experience-driven artificial intelligence (AI). Augment’s human-in-the-loop AI uniquely empowers your employees to deliver a superior customer experience by surfacing the best information and answers across the enterprise in real time. Augmented agents deliver improved brand experience through messaging and live chat applications preferred by consumers, and then convert more of these interactions into customer delight and revenue. Augment AI powers billion dollar brands around the world.

Leadership

Matt Swanson

CEO

Matt sets the strategic direction and vision of the company. Prior to Augment Matt founded Silicon Valley Software Group (SVSG), a technology advisory helping Fortune 500 companies undergo digital transformations. Before launching SVSG, he co-founded Google Ventures-backed SpeakerText, an AI enhanced crowdsourcing workforce, in 2010 and served as its CTO before the company was acquired by CloudFactory in 2012. Matt received his M.S. in Computer Science and Robotics from Carnegie Mellon University.

Eric Dunn

CTO

Eric defines the high-level technology goals and strategy for the company while leading the data science and engineering teams. A seasoned technology executive, Eric has been leading engineering teams for two decades. Previously he was co-founder and CTO of Bloomboard, a leader in educator advancement via micro-certification. Passionate about education and the social impact of technology, he also served as Director of Engineering at EdisonLearning, an education services provider that focuses on serving the most challenging inner-city schools and districts in the United States.

Sasha Ashpis

Director of Engineering

Sasha manages the Augment engineering team. He has been a tech leader in Silicon Valley for 8+ years. Most recently, he spent four years at Salesforce after the acquisition of Edgespring, an enterprise search-based analytics platform. Sasha holds a BA in Computer Science from UC Berkeley.

Jason Dichter

Executive Director of Sales

Jason leads the sales team. Before joining Augment, he was Executive Director of Sales with Wilke Global, the leading provider of customer experience management (CXM) software for consumer packaged goods (CPG) brands. Before that, he served as Director of Sales at TARGUSinfo, which was later acquired by Neustar. He’s been selling software since before the youngest member of Augment was born and has deep experience working with contact center Business Process Outsourcers (BPOs) to drive increased customer value.

John Stieger

VP of Marketing

John runs Augment’s marketing. A former Society of Consumer Affairs Professionals Board Member, John is passionate about customer experience. During his decade at Procter & Gamble, he led the company’s contact centers in the Americas, and held executive roles in IT, brand, and shared services. John also has extensive customer engagement experience with Gillette and as a management consultant with PRTM (now PwC). He holds an MBA from Cornell, and a BA from Colgate University.

Board & Advisors

John Spinale

Board Member

General Partner at JAZZ Venture Partners
Former founder and executive in high-growth public and private companies

Jim McLean

Board Member

Founder and Managing Director at Silicon Valley Data Capital

Kevin Brown

Business & Strategy Advisor

CEO of Innit
Former CEO Coraid
Former CEO of Kidaro (acquired by MSFT)

Tom Kippola

Product Marketing Advisor

Co-founder & Managing Director of high-tech strategy consultancy The Chasm Group.
Advised hundreds of early stage software companies, including several customer service & support automation companies.

Gary Swart

Enterprise Sales Advisor

General Partner at Polaris Partners
Former CEO of oDesk

Kent Anderson

Retail Expert and Strategy Advisor

Founder/President of Macys.com
Successfully led business from 0 to $7B in annual revenue

Stuart Evans

Business & Technology Advisor

Distinguished Service Professor at Carnegie Mellon Silicon Valley
Helping Coca-Cola, Emirates and other enterprises with innovation

Dr. Alex Rudnicky

Speech Recognition Technology Advisor

Research Professor at CMU’s Language Technology Institute
Inventor of PocketSphinx – Most widely deployed open source speech to text framework for mobile devices.

Soren Mills

Commercial Advisor

Head of Strategic Partnerships at Loop Commerce
CMO Newegg.com
Head of Global eCommerce Walmart
EVP Guitar Center
Marketing Director Pepsi