Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
SAN FRANCISCO - November 14, 2017 – Augment, a leader in customer experience-driven artificial intelligence (AI), today announced a collaboration with LivePerson, Inc., a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times.
Augment Partners with Cognitive Marketing Agency AIQ to Deliver AI-driven Marketing Campaigns
SAN FRANCISCO - November 9, 2017 – Augment, a technology leader in customer experience-driven artificial intelligence (AI), today announced a strategic partnership with newly launched AI cognitive marketing agency AIQ. The new partnership allows brands and retailers to work with a team of leading brand and retail industry thought leaders at AIQ to plan and execute some of their first AI strategies and programs leveraging brand and shopper data. These Programs will be powered by Augments’ leading AI platform for customer engagement.
Augment Launches Customer Experience AI Platform for Fortune 500 Brands
SAN FRANCISCO - September 14, 2017 – Augment, a leader in customer experience-driven artificial intelligence (AI), emerged from stealth today with the launch of its industry-first customer experience AI platform. Unlike first generation chatbot providers that attempt to remove humans from customer interactions, Augment’s “human-in-the-loop” approach allows brand representatives to deliver superior customer experience through live chat applications…