Join The Team

Move Fast and Think Different… and Don’t Be Evil

 

Our close-knit team is dedicated to putting the latest technology solutions in the hands of contact center agents, to improve their lives & empower a better customer experience. Our product has traction with the world’s top consumer brands and we are looking to scale our team to build out our offerings. Candidates should value growth potential and the ability to take ownership & strategically influence our company direction.

 

Current Opportunities

Augment is seeking talented data scientists to help redefine the communication process between brands and customers.

Augment provides best-of-breed support and sales augmentation tools to help Fortune 500 brands better communicate with their customers. In less than six months, we’ve attained many large name brands like Dyson, and have many more awaiting implementation.

With a rock star team from Carnegie Mellon, YCombinator, etc, our team is poised to take over an emerging market. Our core products, Chat Helper and Product Helper, use the latest techniques in machine learning and natural language processing to provide innovative human-in-the-loop systems to agents in the call center.

As part of our data science team, you will be helping to develop critical features for our core products – one with no shortage of high quality data-sets, and large numbers of consumers it impacts.

How do we build a best-of-breed NLP classifier? How do we improve unsupervised learning methods to analyze and structure a year’s worth of conversational data? These and more are some of the problems we tackle daily.

Requirements

  • Experience applying applying NLP, and general supervised and unsupervised machine learning methods to real-world datasets
  • Proficiency in probability and statistics, including experimental design and causal inference
  • Practical experience with various languages like Python/R/SQL, and libraries like Scikit-learn,Tensorflow, NumPy, Gensim, etc.
  • Understanding of machine learning methods; classification, clustering, feature selection, neural networks etc.

This is a full-time position

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Augment is seeking a talented full stack developer to help design and development on our flagship product – one which will redefine the communication process between brands and customers.

Augment provides best-of-breed support and sales augmentation tools to help Fortune 500 brands better communicate with their customers. In less than six months, we’ve attained many large name brands like Samsung and AT&T, and have many more awaiting implementation.

With a rock star team from Carnegie Mellon, YCombinator, etc, our team is poised to take over an emerging market. Our core products, Chat Helper and Product Helper, use the latest techniques in machine learning and natural language processing to provide innovative human-in-the-loop systems to agents in the call center.

As part of our engineering team, you will be given autonomy to lead critical features for our core products.

What are the best design patterns and technologies to help us keep pace with leading the market? How do we craft our code to ensure a high-quality experience for customers, one which scales to handle the concurrency of big brands? These and more are some of the problems you will help us tackle.

Responsibilities + Specific Skills Required

  • Experience leading, or playing a critical role in back end development for 3+ years, ideally in startup/SaaS environments
  • Proficiency in leading edge back end technologies similar to Python, NodeJS, PostgreSQL, DynamoDB
  • Working familiarity and understanding of the front end, i.e. ReactJS, AngularJS, CSS/HTML/JS
  • Experience with standard practices like TDD, Scrum/Agile a plus
  • Experience mentoring other talented engineers
  • Completed Bachelor in Computer Science or similar experience

This is a full-time position

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Summary

Augment is seeking a talented full stack developer to help lead development on our flagship product – one which will redefine the communication process between brands and customers.

Company Background

Augment provides best-of-breed support and sales augmentation tools to help Fortune 500 brands better communicate with their customers. In less than six months, we’ve attained many large name brands like Dyson, and have many more awaiting implementation.

With a rock star team from Carnegie Mellon, YCombinator, etc, our team is poised to take over an emerging market.

Our core products, Chat Helper and Product Helper, use the latest techniques in machine learning and natural language processing to provide innovative human-in-the-loop systems to agents in the call center.

Day to Day

As part of our engineering leadership team, you will be given autonomy to lead critical features for our core products.

What are the best design patterns and technologies to help us keep pace with leading the market? How do we craft our code to ensure a high-quality experience for customers? These and more are some of the problems you will help us tackle.

You will work directly with the CTO to do research, design, implementation, and productionalization.

You will have the opportunity to mentor and manage other talented engineers in our growing team.

Requirements

  • Experience leading, or playing a critical role in front end development for 3+ years, ideally in startup/SaaS environments
  • Proficiency in leading edge front end technologies similar to ReactJS, Angular, Sass/Less, HTML5, etc
  • Working familiarity and understanding of the back end, i.e. REST APIs, SQL/NoSQL Databases, Python/NodeJS/or similar
  • Experience with standard practices like TDD, Scrum/Agile a plus
  • Experience mentoring other talented engineers
  • Completed Bachelor in Computer Science or similar experience
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Augmented is seeking talented business developers to grow our team and support our revenue initiatives. You will manage a territory, build a business plan, and grow our existing pipeline of customer business. Travel required.

Augment provides best-of-breed support and sales augmentation tools to help Fortune 500 brands better communicate with their customers. In less than six months, we’ve attained many large name brands like Dyson, and have many more awaiting implementation. With a rock star team from Carnegie Mellon, YCombinator, etc, our team is poised to take over an emerging market. Our core products, Chat Helper and Product Helper, use the latest techniques in machine learning and natural language processing to provide innovative human-in-the-loop systems to agents in the call center.

We are looking for a Business Development Representative to act as the liaison between strategic partners, channel partners and select major brand customers. Your role will be to seek new business opportunities by contacting and developing relationships with potential customers and partners.

To be successful in this role, you should have previous experience developing leads from marketing campaigns and meeting sales quotas. You will be a strategic thinker and you will concept new business development partnerships that advance our goals within our target market. You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. You will also ensure proper after-sales service. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.

Ultimately, you will boost sales and contribute to our long-term business growth.

Responsibilities

  • Strategically identify new partners, the benefits to both parties, and create a pipeline of potential relationships
  • Structure the agreements and move the approvals through both Augment and our strategic partners
  • Qualify leads from marketing campaigns as sales opportunities
  • Contact potential clients through cold calls and emails
  • Present our company to potential clients
  • Identify client needs and suggest appropriate products/services
  • Customize product solutions to increase customer satisfaction
  • Build long-term trusting relationships with clients
  • Proactively seek new business opportunities in the market
  • Set up meetings or calls between (prospective) strategic partners and executive management
  • Report to business development management (weekly/monthly/quarterly) sales results and pipeline forecast
  • Stay up-to-date with new products/services and new pricing/payment plans

Requirements

  • Proven work experience as a Business Development Representative or very similar role
  • Hands-on experience with multiple sales techniques (including cold calls)
  • Track record of achieving sales quotas
  • Experience with CRM software (e.g. Salesforce)
  • Familiarity with MS Excel (analyzing spreadsheets and charts)
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • Ability to deliver engaging presentations
  • BSc degree in Marketing, Business Administration or relevant field or equivalent experience

This is a full-time position

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Augment is seeking talented systems engineers (customer engineers) to work with our business development team and support our prospective and new customers. You will optimize the application of our technology to fit customer applications. You will work with our engineers and developers to best meet customer requirements. Travel required.

Augment provides best-of-breed support and sales augmentation tools to help Fortune 500 brands better communicate with their customers. In less than six months, we’ve attained many large name brands like Dyson, and have many more awaiting implementation. With a rock star team from Carnegie Mellon, YCombinator, etc, our team is poised to take over an emerging market. Our core products, Chat Helper and Product Helper, use the latest techniques in machine learning and natural language processing to provide innovative human-in-the-loop systems to agents in the call center.

We are looking for a Systems Engineer to support the development and integration of applications using our technology with our strategic partners, channel partners and select major brand customers.

To be successful in this role, you should have previous experience as a systems engineer in the enterprise software market. You will have programming skills and you will be familiar with the use of standard application program (API) interfaces. Experience with machine learning and AI is highly desirable. Experience with enterprise search, taxonomy, the training and use of classifiers is beneficial.

You will use your communication skills to maintain excellent relationships with customers, from first introduction, until they are in production and beyond. You will also ensure proper after-sales service and work with our customer support team as required. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.

Key Responsibilities

As a Systems Engineer, your first task is communicating with stakeholders to identify what they want a system to accomplish. Systems Engineers develop system designs using Augment’s technology platform, and then use modeling techniques to evaluate how they might perform in the real world.

Systems Engineer Skills

Systems Engineers are analytical problem solvers who think in a systems perspective. They are able to manage small details while keeping an eye on the big picture. They are excellent communicators. In addition to these general skills and personality traits, employers are seeking Systems Engineer candidates with the following core skills.

Core Skills

These are important skills for our team:

  • Understand how to use and deploy our technology
  • Managing projects that include inter-disciplinary teams
  • Understanding complex system development methods
  • Understanding enterprise customer support

Advanced Skills

  • Proficiency with databases and SQL
  • Relevant specialized engineering experience
  • Experience with standard API’s
  • Advanced certifications
  • Knowledge of machine learning and artificial intelligence (AI) highly desirable

This is a full-time position

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