Join The Team

Move Fast and Think Different… and Don’t Be Evil

 

Our close-knit team is dedicated to putting the latest technology solutions in the hands of contact center agents, to improve their lives & empower a better customer experience. Our product has traction with the world’s top consumer brands and we are looking to scale our team to build out our offerings. Candidates should value growth potential and the ability to take ownership & strategically influence our company direction.

 

Current Opportunities

Augment is seeking an entrepreneurial-minded technologist to lead our talented data science team.

Our best-of-breed support and sales augmentation tools are deployed in marquee brands like Samsung and Dyson with many more awaiting implementation. Our products use the latest techniques in machine learning and natural language processing, so we feel this role is critical to bring a new level of customer experience to the market.

With team members from Carnegie Mellon, Berkeley, YCombinator, and Salesforce, and a large round of funding at our disposal, our company is poised to take over an emerging market with this new member of the leadership team.

You will:

  • Play a critical role in the leadership team on strategy and vision
  • Define the functional and research roadmap for the business
  • Lead, mentor, grow our data science staff
  • Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers
  • Prototype and iterate challenging architectures in NLP, such as Dual-Encoders, Retrieval-Based Ranking Engines, Generative Models, etc.
  • Be a luminary in the industry, blogging and speaking at events

Ideal Candidate:

  • Professional experience leading a data science team, with bonus points for Enterprise SaaS experience
  • Hands-on experience implementing production-grade NLP architectures
  • Practical experience in libraries like Tensorflow, PyTorch, Scikit-learn, NumPy, or equivalent.

This is a full-time position

Apply for this position

Augment is seeking an entrepreneurial-minded technologist to play a key role in our Engineering team.

Our best-of-breed support and sales augmentation tools are deployed in marquee brands like Samsung and Dyson with many more awaiting implementation. Our products use the latest techniques in machine learning and natural language processing, so we feel this role is critical to bring a new level of customer experience to the market through an incredible front-end implementation.

With team members from Carnegie Mellon, Cal, YCombinator, and Salesforce, and a large round of funding at our disposal, our company is poised to take over an emerging market with this new member of the product team.

You will:

  • Be a leader in the design and implementation of our flagship product
  • Prototype and iterate new feature sets infused with the latest AI technologies
  • Help define technology  best-practices and research future platform iteration
  • Help mentor and grow our current and future product team
  • Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers

Ideal Candidate:

  • Experience leading, or playing a critical role in back end development for 5+ years, ideally in startup/SaaS environments
  • Proficiency in leading front end technologies ReactJS, AngularJS, MaterialJS, CSS/HTML/JS
  • Experience with standard practices like TDD, Scrum/Agile a plus
  • Experience mentoring other talented engineers
  • Bachelor in Computer Science or similar experience

Summary

Augment is seeking a talented full stack developer to help lead development on our flagship product – one which will redefine the communication process between brands and customers.

Company Background

Augment provides best-of-breed support and sales augmentation tools to help Fortune 500 brands better communicate with their customers. In less than six months, we’ve attained many large name brands like Dyson, and have many more awaiting implementation.

With a rock star team from Carnegie Mellon, YCombinator, etc, our team is poised to take over an emerging market.

Our core products, Chat Helper and Product Helper, use the latest techniques in machine learning and natural language processing to provide innovative human-in-the-loop systems to agents in the call center.

Day to Day

As part of our engineering leadership team, you will be given autonomy to lead critical features for our core products.

What are the best design patterns and technologies to help us keep pace with leading the market? How do we craft our code to ensure a high-quality experience for customers? These and more are some of the problems you will help us tackle.

You will work directly with the CTO to do research, design, implementation, and productionalization.

You will have the opportunity to mentor and manage other talented engineers in our growing team.

Requirements

  • Experience leading, or playing a critical role in front end development for 3+ years, ideally in startup/SaaS environments
  • Proficiency in leading edge front end technologies similar to ReactJS, Angular, Sass/Less, HTML5, etc
  • Working familiarity and understanding of the back end, i.e. REST APIs, SQL/NoSQL Databases, Python/NodeJS/or similar
  • Experience with standard practices like TDD, Scrum/Agile a plus
  • Experience mentoring other talented engineers
  • Completed Bachelor in Computer Science or similar experience
Apply for this position

Interested in artificial intelligence? Have an entrepreneurial mindset? Want to work alongside industry leaders in an emerging market poised for unprecedented growth?

Augment, a leading provider of enterprise conversational intelligence, is seeking an experienced, self-driven enterprise sales professional to lead our Fortune 500 customer acquisition efforts.

There’s a lot of noise in the artificial intelligence space. Our voice – and vision – is unique.

Our “human in the loop” approach is focused on pairing the best of AI with human capital to create the next generation of customer experience for the enterprise. We’re specifically focused in helping customer service agents have smarter (and more efficient) conversations with their customers.

We recently received our series A funding, are already powering multiple Fortune 500 brands, and are looking for an ambitious sales professional to take our efforts to the next level.

The ideal candidate will have enough experience to effectively drive deals from prospect-to-close with minimal guidance and will be flexible enough to generate new business with limited supporting infrastructure.
This is also a great longer term opportunity for someone ambitious to take on a leadership role on the heels of proven success.

Responsibilities

  • Develop and manage a pipeline of new business by prospecting, performing discovery, evaluating, and qualifying targeted leads.
  • Administer and manage complex sales cycles, price negotiation and contractual agreements.
  • Present the Augment product to senior management and C-level executives, and demonstrate best use cases.
  • Work closely with a cross-functional sales and marketing team on demand generation
  • Travel up to 80% of each month

Requirements

  • Existing network in the customer service and/or live chat space
  • Proven track record of meeting and exceeding quota
  • Bachelor’s degree
  • 3-5 years in B2B software solution sales
  • Excellent presentation, organization, verbal and written communication skills
  • Ability to define and execute account strategies to generate high volume and value sales
  • Familiarity with MEDPICC a plus

This is a full-time position

Apply for this position

Augment is seeking an entrepreneurial minded Product Designer to help define our flagship product – one that will redefine the communication process between brands and customers by blending AI and human intelligence.

Our best-of-breed support and sales augmentation tools are deployed in marquee brands like Samsung and Dyson with many more awaiting implementation. Our products apply the latest techniques in natural language processing inside of modern consumer communication tools and as such we have a heavy focus on creating a user experience that can bridge the gap between human and artificial intelligence.

With team members from Carnegie Mellon, YCombinator, and Salesforce, and a large round of funding at our disposal, our company is poised to take over an emerging market with this new member of the product team.

You will:

  • Prototype and iterate challenging UX paradigms that incorporate AI technologies
  • Design conversational information architectures for various industry verticals
  • Help define the product roadmap for the business
  • Lead, mentor, grow our current and future product team
  • Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers
  • Be a luminary in the industry, blogging and speaking at events

Ideal Candidate:

  • Professional experience leading product efforts in a startup environment, bonus points for enterprise SaaS experience
  • Hands-on experience creating UX wireframes and overseeing the implementations of visual designs
  • Experience designing information architectures, specifically around how to create data mappings to reduce cognitive load
  • Experience with visual design tools is a plus

Apply Now